Refund & Return Policy
MultiPluShop.com
At MultiPluShop.com, we are committed to providing our customers with quality products and reliable service. To ensure complete satisfaction, we offer a 30-day product guarantee on eligible items.
If you are not satisfied with your purchase, you may return new and unopened items within 30 days of delivery for a full refund, excluding shipping costs. Before returning any product, please obtain return authorization by contacting us at support@multiplushop.com.
Returns & Refunds
MultiPluShop.com will cover the return shipping costs if the return is due to our error — such as receiving an incorrect or defective item. Refunds are typically processed within 2–4 weeks, allowing time for return shipping, inspection, and payment processing.
Refunds will be issued only to the original payment method used for the purchase.
If you receive a defective or incorrect product due to our error and request a replacement, MultiPluShop.com will pay for the return shipping of the incorrect item and send the correct item to you using upgraded shipping at no additional cost.
For subscription products, a 30-day cancellation notice is required.
Electronic Deliveries
For digital or electronically delivered products, MultiPluShop.com verifies the product/license key directly with the manufacturer to confirm that it has not been activated or tampered with. Once verified, a refund will be processed using the original payment method.
Restocking Fees
Certain product categories may incur a restocking fee once fulfilled or submitted for distribution:
- Open License Products: 15% restocking fee
- Retail Licenses: 15% restocking fee
- Antivirus Products: 25% restocking fee
Shipping
We ship to most locations worldwide. However, some products may have shipping restrictions or cannot be shipped internationally.
When you place an order online or through our support team, delivery times depend on product availability, shipping method, and destination. Most orders ship the same day.
Estimated processing and delivery timelines are as follows:
- Ground Shipping: 1–2 days processing, 4–10 business days for delivery
- Express Saver: 1–2 days processing, 2–3 business days for delivery
- Standard Overnight: 1–2 days processing, 1 business day for delivery
Please note that these are estimated delivery times — depending on availability, your order may arrive sooner.
Electronic Delivery
If your order includes a product with electronic delivery (such as a digital download or license key), you will receive the necessary product/license key by email on the same day your order is confirmed.
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